Terms of Service

Effective Date: 3-12-2025

Welcome to Hollow Rock Media (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, HollowRockMedia.com (the “Website”), and any services we provide, including photography sessions, digital and print images, and related services (collectively, the “Services”). By using our Website or Services, you agree to these Terms. If you do not agree, please do not use our Website or Services.

1. Services and Bookings

a. Photography Services

We offer professional photography services, including but not limited to:

• Portrait photography

• Event photography

• Commercial and branding photography

• Wedding photography

• Product photography

b. Booking and Payment

• Clients must book sessions in advance via our Website, phone, or email.

• A deposit (if applicable) may be required to secure a booking. The deposit is non-refundable unless otherwise stated.

• Full payment is due by the date specified in the booking confirmation.

c. Cancellation and Rescheduling

• Clients may reschedule a session with at least 7 days notice.

• Cancellations made within 7 days of the scheduled session may be subject to a cancellation fee.

• We reserve the right to reschedule due to weather, emergencies, or unforeseen circumstances.

2. Image Rights and Usage

a. Ownership and Copyright

• All photographs taken by us are our intellectual property and protected under copyright law.

• Clients receive a license to use the images for personal or commercial purposes, as agreed upon in writing.

• Unauthorized reproduction, distribution, or editing of images without our consent is prohibited.

b. Model Release

• By booking a session, you grant us the right to use images for promotional purposes, including social media, portfolio, and marketing, unless otherwise agreed upon in writing.

3. Client Responsibilities

• Clients must arrive on time for sessions and be prepared.

• Any special requests or specific shots must be communicated in advance.

• We are not responsible for dissatisfaction due to personal preferences.

4. Text Message Communications

a. Opting In to Text Messages

• By providing your phone number, you agree to receive SMS or MMS messages from us, including appointment confirmations, reminders, updates, promotions, and customer service communications.

• Consent to receive text messages is not a condition of purchasing our services.

b. Opting Out of Text Messages

• You may opt out at any time by replying “STOP” to any text message from us.

• After opting out, you may receive a final confirmation message, and you will no longer receive further texts unless you re-enroll.

• Standard message and data rates may apply based on your mobile carrier’s plan.

c. Message Frequency and Support

• The number of messages you receive may vary based on your interactions with our Services.

• For help, reply “HELP” to any message or contact us at [Your Contact Email] or [Your Phone Number].

5. Refunds and Satisfaction

• Due to the nature of digital and photographic work, refunds are generally not provided.

• If a technical issue arises (e.g., lost files, camera malfunction), we may offer a reshoot at no additional cost.

6. Liability

• We are not liable for any injuries, damages, or losses during a session.

• We are not responsible for delays caused by factors outside our control (e.g., weather, venue restrictions).

7. Website Use

a. Intellectual Property

• All content on the Website, including images, logos, and text, is owned by us and may not be used without permission.

b. Prohibited Activities

You may not:

• Use our Website for fraudulent or illegal activities.

• Copy, distribute, or modify any content without authorization.

• Attempt to interfere with our Website’s functionality.

8. Privacy Policy

Your use of our Website is also governed by our Privacy Policy, which outlines how we collect and use personal data.

9. Modifications to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with the updated “Effective Date.”

10. Governing Law

These Terms are governed by the laws of [Your State/Country]. Any disputes shall be resolved in the appropriate courts of [Your State/Country].

11. Contact Information

For any questions or concerns, please contact us at:

[Your Photography Business Name]

[Your Contact Email]

[Your Business Address]

Would you like to add anything regarding data retention policies for text messages or further compliance with regulations like TCPA?